If you’d like to return your product within 60 days of delivery, you can initiate the return by sending the item to the address provided below. Once we receive the returned item and assess its condition, we will process your refund.

To request a refund, please ensure that you submit your request within 60 days of receiving your order. Be sure to check the shipping date on the package when making your request.

While the vendor may cover the return shipping costs, please note that Prostalite.live is not responsible for the shipping or refund process.

To initiate your refund, contact us via email at:

support@prostalite.live

To return your item, please send it to this address:

285 Northeast Ave, Tallmadge, OH 44278, USA

Keep in mind that the retailer may not cover the return shipping fees.

To complete your refund request, please follow these steps:

Step 1. Fill out the return and refund forms included in your package.
Step 2. Send the products to the address written above.
Step 3. We appreciate your patience as we review your request. You will receive a confirmation email detailing the refund process shortly. Once approved, we will initiate your refund.